Mazza Tours FAQs

Q: Why Book with Mazza Tours?

We may be biased, but we really do think we offer the best tour experience for your money. Our guides are all experts in their fields, our coaches are modern, comfortable and clean and, our destinations offer some fascinating stories, stunning sights and the right combination of relaxing and exciting things to experience.

Do I have To Book Online?

We encourage all our guests to book in advance online. This helps us plan our journeys to ensure that your tour goes without a hitch and avoids any disappointments. It’s also much more convenient for you: booking with us via our website means that all your attraction tickets can be purchased at once, saving you from having to deal with multiple vendors when you want to be enjoying your tour.

I have comments I’d like to pass on; how can I let you know my thoughts?

We absolutely love getting feedback on our tours- we want to offer the very best experience that we can and your comments let us know what we’re getting right and where we could improve. You can email your thoughts to us at customerservices@mazzatours.uk, complete our surveys or let your guide know face to face.

Are my personal details secure?

We take the security of the data you entrust us with incredibly seriously. You can find out what we use it for, how we store it and your rights over it by checking out our privacy policy. Safe to say, we take every reasonable precaution to treat your details with the respect that they deserve. We use a variety of methods to ensure that they’re kept as safe as possible.

Do you offer group discounts?

Depending on the nature of the booking, we may be able to offer some discounts on occasion. If you’re placing a large order, contact us at groups@mazzatours.uk and we’ll see what we can do.

I have mobility issues, can I join a tour?

While there is no issue from our end, so long as we’re given notice to make arrangements to meet your needs, not all attractions which we visit are fully accessible. If you’re in doubt about how suitable a particular tour may be or wish to make arrangements for a wheelchair or other mobility aids, please don’t hesitate to get in touch.

I need to cancel my booking. Can I do so?

We offer a full refund, so long as cancellations are made at least 24 -48 hours before check-in begins and as per the cancellation policy mentioned in the tour. Unfortunately, we are not able to offer refunds after this period. To cancel a booking, please get in touch with us via email at bookings@mazzatours.uk or by phoning in our office hours at +44(0)2081501975.

Can I change my booking?

We understand that things can change, so if you’ve booked and want to change or add anything to your booking, please get in touch with us directly.

What payment methods do you accept?

We accept all major credit cards, debit cards and PayPal.

How will I receive my ticket?

We operate an e-ticket system. Your ticket will be sent to you via email and can be used to check-in via your device (such as a phone or tablet) or printed and presented to your guide. If there is a problem with your ticket displaying, please contact us as soon as possible so we can rectify the issue.

Will you contact me if there is a problem with my booking or tour?

Of course. We aim to give you as much notice as possible but please understand that on rare occasions, things outside our control may happen.

Where will I be dropped off after the tour?

We aim to end most of our coach tours at the location we picked you up from, however, the UK has strict laws and regulations about the number of hours professional drivers can work for in a day. In the event of us running behind schedule, we will drop you off at a pre-arranged tube-station and endeavour to direct you back to central London as best we can.

What happens if I miss the tour’s departure

While we endeavour to wait for pre-booked customers within reason, we can’t wait forever. Our other customers have also booked and we cannot delay their day indefinitely. In the event that you are late for check-in, you may unfortunately miss the departure and we will be unable to offer a refund. We also have to leave our various destinations on time. We shall endeavour to ensure all passengers are embarked before leaving, but if you are late to the coach from a stop, we cannot wait indefinitely and will have to leave without you.

I left something behind, can I get it?

We hang on to any lost property that turns up on our coaches. Please contact the office to arrange the return of your items. In the case of items lost during an excursion, please contact the attractions in question as each will have their own lost property policies.

Does the 'Changing of the Guards' ceremony occur daily or on alternate days at Buckingham Palace?

The schedule varies each month. For specific details, please contact Mazza Tours.

What is included in the tour price?

The tour price covers all entrance fees unless stated otherwise. However, it does not include travel insurance, optional gratuities for your guide and driver, or any transfers to/from stations and pick-up points unless specified on the tour page.

Can we choose not to take the lunch option and grab lunch from nearby restaurants?

While most locations have nearby restaurants, opting for this may limit the time available for exploring the attractions.

At what age do senior concessions begin?

Senior concessions are available for individuals aged 60 and above.

Do your coaches have on-board washroom facilities?

While washroom facilities on our coaches cannot be guaranteed, we make regular stops en route, and most attractions have lavatories available.

How much time is allocated for each attraction?

The exploration time varies as some landmarks may take longer to reach, and the nature of attractions differs. Our guides monitor group progress and adjust the tour accordingly. Keep in mind that multi-landmark tours within a day may limit the time at each attraction.

What items can be brought on the coach?

You're allowed one piece of luggage on the coach, and we recommend keeping personal and valuable items with you. Hot food and drinks are not permitted on the coach.

What if I'm late for departure?

Arriving late may result in losing your seat to a walk-up passenger. It's advised to be at the pickup point at least 15 minutes before departure. If you miss the departure time, the coach will leave to avoid delays for other passengers.

Can we reserve specific seats as a group?

Unfortunately, seats are on a first-come, first-served basis, and pre-booking specific seats is not available.

Can you provide the itinerary for a specific tour, detailing the time spent at each attraction?

While we can offer an approximate duration for each attraction, the overall tour is at the guide's discretion and may vary slightly.